Unity Lab Services™ Basic Extended Onsite Warranty for Gen 40-180

Description

• Unlimited number of demand on-site service visits with a maximum 72-hour response Engineer labor and travel is included Priority status for technical support inquiries Factory-certified replacement parts included 10% discount on Institute based or on-site trainings purchased during the contract validity period
• Application or method development courses are excluded
• Software updates and notifications
• Updates are defined as software revisions that provide minor changes that are needed to correct or improve the previous version of the software
• Software updates are normally indicated by a software revision number change e.g
• version 1.1 to version 1.2
• Computers purchased from Thermo and are required for the operation of the system is covered under a Support Plan
• Replacement of Computers that require an Upgrade to new operating systems are not included in a Support Plan
• 10% Loyalty discount on Parts, Accessories or Consumables for end user during active contract
• Contact our parts group at Unity Priority line 1-877-594-3224 and mention the Loyalty PACs program
• Base Coverage Exclusions: Computers not provided and installed with the system by Thermo Fisher
• Hardware and Operating System upgrades, replacing a HD with larger capacity
• Instrument Control Software version upgrades are not provided under a Support Plan
• Upgrades are normally indicated by a software version number change e.g
• version 1.2 to version 2.0
• Excluded: Layered Application Software are not provided under a Support Plan
• Buy-in parts and engineering specials
• Consumable items such as UV and Xenon lamps, cassettes, diskettes, external cables, gaskets, grease, ink, o-rings, ribbons, tubing & connectors, cuvettes, glassware, special cell holders, Peltier systems, water baths, any other accessories and paper
• Unless covered by a specific contract option, third party accessories, GC ovens, autosamplers, mapping stages, all Raman lasers, 960 Raman lasers iS50 ATR Module, iS50 Beamsplitter Exchanger and sampling accessories (including Spectra-tech and Smart Accessories )and Tablets
• Complete system replacement is not covered under contract