Unity Lab Services™ Evolution™ Pro On-site Basic Extended Warranty

Description

• Field Service Engineer labor, travel, and parts required for corrective maintenance visits with a targeted response time of 3 business days Priority status for technical support inquiries with a targeted immediate response time A certified service engineer will conduct diagnosis and corrective maintenance procedures using the latest digital remote support tools Instrument Requalification (RQ) in conjunction with a scheduled corrective maintenance with a purchase of an add-on Operational Qualification (OQ) Access to Unity™ Lab Services Online Knowledge Base Computers that were purchased from Thermo Fisher Scientific and required for the operation of the analytical system Software and firmware updates upon request and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit (updates are defined as changes of the existing software version that are intended to improve its performance)