Unity Lab Services™ Total Care Service Plan for Thermo Scientific Smart-Vue Pro Remote Monitoring System

Description

• Continue comprehensive service support post factory warranty with faster response time and proactive maintenance through annual preventative maintenance visit (or event)
• 2 business day response time 1 for corrective maintenance
• Includes: Engineer labor, travel and factory-certified replacement parts required for corrective maintenance 1 scheduled preventative maintenance visit including a preventative maintenance kit (where applicable) Priority unlimited access to OEM-trained technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using digital remote support tools Access to on-line service knowledge base Corrective Maintenance Repair Guarantee for the duration of product warranty or one year (whichever is longer 2 ) Loaner instrument included as availability allows where loaners are available for duration of the repair 3 Instrument Software/ Firmware updates 4 included as needed to support preventative maintenance or corrective maintenance visit 10% discount on additional services (additional preventative maintenance visits, calibration and qualification services) Footnotes: Response time available within 50 miles of: Atlanta, Austin, Baltimore, Boston, Buffalo, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Des Moines, El Paso, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Memphis, Miami, Milwaukee, Minneapolis/Saint Paul, Nashville, New York, Philadelphia, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, Sacramento, Saint Louis, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, Tampa, Washington D.C
• As defined in contract terms and conditions Loaner product subject to availability Upgrades to new versions of software not included **Complete system coverage, requires each Smart-Vue Pro datalogger, siren and gateway be covered under the service plan