Unity Lab Services™ Remote Support Plan for Thermo Scientific Smart-Vue Pro Remote Monitoring System

Description

• Continue service support post factory warranty with enhanced remote support 15% discount off billable rates for engineer labor, and factory-certified replacement parts for on-site corrective maintenance visit Priority unlimited access to OEM-trained technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using digital remote support tools Access to on-line service knowledge base Corrective Maintenance Repair Guarantee for the duration of product warranty or one year (whichever is longer 2 Loaner instrument included as availability allows and where loaners are available for the duration of the repair 3 ) Instrument software/firmware updates 4 included as needed to support preventative maintenance visit 10% discount on: additional preventative maintenance visits, calibration and qualification services Footnotes: Response time available within 50 miles of: Atlanta, Austin, Baltimore, Boston, Buffalo, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Des Moines, El Paso, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Memphis, Miami, Milwaukee, Minneapolis/Saint Paul, Nashville, New York, Philadelphia, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, Sacramento, Saint Louis, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, Tampa, Washington D.C
• As defined in contract terms and conditions Loaner product subject to availability Upgrades to new versions of software not included **Complete system coverage, requires each Smart-Vue Pro datalogger, siren and gateway be covered under service plan.