Unity Lab Services™ Total Care Service Plan for Thermo Scientific Smart-Vue Remote Monitoring System

Description

• ULS TOTAL CARE SERVICE PLAN for Thermo Scientific Smart-Vue remote monitoring system Continue comprehensive service support post factory warranty with faster response time and proactive maintenance through annual preventative maintenance visit (or event) 2 business day response time 1 for corrective maintenance
• Includes Engineer labor, travel and factory-certified replacement parts required for corrective maintenance
• One (1) scheduled Preventative Maintenance visit including a preventative maintenance kit (where applicable) Priority unlimited access to our OEM-trained Technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest digital remote support tools
• Access to our on-line service knowledge base Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer 2 Instrument Software/ Firmware updates 4 included as needed to support a preventative maintenance or corrective maintenance visit 10% discount on additional services including additional preventative maintenance visits, calibration and qualification services Footnotes: Response time available within 50 miles of the following cities: Atlanta, Austin, Baltimore, Boston, Buffalo, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Des Moines, El Paso, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Memphis, Miami, Milwaukee, Minneapolis/Saint Paul, Nashville, New York, Philadelphia, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, Sacramento, Saint Louis, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, Tampa, Washington D.C
• As defined in the contract terms and conditions Upgrades to new versions of software not included **For complete system coverage, it is required that each Smart-Vue module, siren, and receiver be covered under the service plan.