Unity Lab Services™ Tech Direct Service Plan for Thermo Scientific Smart-Vue Pro Remote Monitoring System

Description

• Continue service support post factory warranty with enhanced remote support and annual preventative maintenance 3 business day response time 1 for corrective maintenance 15% discount off billable rates for engineer labor, and factory-certified replacement parts for on-site corrective maintenance visit One scheduled preventative maintenance visit including preventative maintenance kit (where applicable) Priority unlimited access to OEM-trained technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using remote support tools Access to on-line service knowledge base Corrective Maintenance Repair Guarantee for duration of product warranty or one year (whichever is longer 2 ) Loaner instrument included as availability allows and where loaners are available for the duration of the repair 3 Instrument software/firmware updates 4 included as needed to support preventative maintenance visit 10% discount on services including: additional preventative maintenance visits, calibration and qualification services Footnotes: Response time available within 50 miles: Atlanta, Austin, Baltimore, Boston, Buffalo, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Des Moines, El Paso, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Memphis, Miami, Milwaukee, Minneapolis/Saint Paul, Nashville, New York, Philadelphia, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, Sacramento, Saint Louis, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, Tampa, Washington D.C
• As defined in contract terms and conditions Loaner product subject to availability Upgrades to new versions of software not included **Complete system coverage requires each Smart-Vue Pro datalogger, siren and gateway be covered under service plan.